Case Study: Norden Machinery achieves anytime account access with Specops uReset

Beating time zone challenges with Specops uReset

Norden Machinery, a Sweden-based manufacturing company, needed a better way to support employees who worked and traveled across different time zones. When users were locked out of their accounts outside Swedish office hours, they had to wait until the next day for help, causing lost productivity, frustration, and an overreliance on a risky “password never expires” policy. To solve this, they turned to Specops and its self-service password reset solution, Specops uReset.

With Specops uReset, Norden Machinery employees can unlock accounts and reset passwords from any internet-connected device, at any time and from any location. Specops says the rollout led to almost full employee enrollment within a year, a significant drop in helpdesk tickets, and no more post-vacation password-reset rush. The company reported a quick ROI, along with improved productivity and stronger security.

Norden Machinery

Jonas Lind

IT-Technician