Case Study: Allan Myers reduces password-related helpdesk calls with Specops

Allan Myers needed a way for their mobile workers to manage their password-related tasks any time of day on any device

Allan Myers, a U.S.-based construction company, needed a better way to handle password management for its highly mobile workforce. With password-related issues making up 70% of helpdesk calls, the IT team was spending too much time resetting passwords and unlocking accounts for employees in the field and after hours. Specops helped address this challenge with Specops Password Reset and Specops Password Policy.

Using Specops Password Reset, Allan Myers gave users self-service password management through a mobile app or web browser, while Specops Password Policy let IT enforce tailored password rules for different user groups. The result was a major drop in support demand, with password-related calls falling from 70% to 20% and then to 10%, along with lower costs and less off-hours support. Allan Myers also improved password strength and user compliance with help from Specops.

Allan Myers

Chris Kelly

Senior Technical Support Specialist