Case Study: Kaiser Permanente improves billing automation with SpearMC and PeopleSoft Business Process Weaver

Kaiser Permanente automates billing to cut manual steps with SpearMC

Kaiser Permanente partnered with SpearMC to automate and improve its manual billing processes. The challenge involved reducing the number of manual steps required to create invoices and receive payments for its research operations.

SpearMC implemented PeopleSoft Business Process Weaver to automate the billing interface process and introduced new features such as emailing invoices as attachments and attaching the invoice PDF to the bill header. This solution eliminated manual tasks, systematically tracked invoice status, and significantly improved the timing of creating invoices and receiving payments. SpearMC's work was recognized by Oracle as a PeopleSoft innovation.

Kaiser Permanente