Case Study: Hotel Okura Amsterdam achieves 90% user adoption and a connected workforce with Speakap

Why Hotel Okura Amsterdam trusts Speakap to connect their entire workforce

Hotel Okura Amsterdam, a luxury property with over 380 guest suites and a 500+ strong workforce, needed to connect a large, guest-facing, non-desk staff across restaurants, events, spa and back-office teams. The hotel wanted to move away from disjointed channels like email and WhatsApp, create an inclusive internal community, and provide reliable, scalable communications for deskless workers — so they selected Speakap’s mobile-first employee communication app.

Sp eakap implemented its employee app to centralize messaging and engage all staff, resulting in rapid adoption and measurable engagement: 90% user adoption, 60% of users active daily, an average of 5 sign-ins per day with 45 seconds per visit, and over 90% mobile usage versus desktop. Speakap’s solution helped improve employee satisfaction, boost productivity and support retention by aligning frontline and office teams with timely, secure internal dialogue.

Hotel Okura Amsterdam