Case Study: Townsend Leather strengthens employee connection with Speakap

Townsend’s Move to a People-First Communication Platform

Townsend Leather, a premium leather manufacturer, faced significant challenges with their previous communication platform, Workplace by Meta. The platform was plagued by constant technical issues like bugs, broken links, and disappearing content, but the primary frustration was a complete lack of vendor support and responsiveness. This created a major communication gap for their employees spread across multiple buildings, including many deskless workers.

By implementing the Speakap employee experience platform, Townsend Leather found a responsive partner that provided a mobile-first solution with reliable support. The results were transformative, leading to faster operational communication and a stronger cultural connection. Employees at all levels now actively share updates and celebrate wins, fostering a greater sense of belonging across the entire company. Speakap became the backbone of their improved employee experience.

Townsend Leather

Shawn Czadzeck

Communication Designer