Case Study: Kalahari Resorts achieves 27% higher frontline employee engagement with Speakap

Kalahari Resorts boosts frontline engagement 27% in 3 months with Speakap

Kalahari Resorts, a multi-property resort destination, faced a significant challenge with fragmented communication to its large and diverse frontline workforce. Traditional methods like email, flyers, and text messaging were ineffective, often failing to reach employees and requiring manual translation for Spanish-speaking staff. To address this, they partnered with vendor Speakap to implement the My Kalahari employee experience platform.

Speakap's solution provided a mobile-first platform with automatic translation and multiple content formats. Following a strategic pivot that included leadership buy-in and manager training, Kalahari drove a 27% increase in app engagement in just three months. The results included a 60% interaction rate with content and the platform becoming the primary, trusted communication channel referenced by associates in daily conversation.

Kalahari Resorts