Case Study: Rituals achieves 30% productivity increase and improved employee retention with Speakap

How Rituals impacts business with unparalleled employee experiences

Rituals, the luxury bath, body and home brand with ~8,000 employees across multiple global locations, faced a fast-growth challenge: how to deliver consistent, timely communications, training and incentives to store and office teams worldwide. In search of a scalable internal communications solution, Rituals adopted Speakap’s platform to replace slow, fragmented channels like calls, email and WhatsApp and quickly onboard staff to a single source of truth.

Speakap was easy to implement and enabled instant, consistent updates—product info, tips, standards, incentives—and even real‑time crisis communication (e.g., notifying stores during global till outages). The result: improved employee engagement, customer satisfaction and cash flow, a 4% rise in retention, 25% faster and more consistent onboarding, a 30% productivity increase, and reduced security risk by eliminating unofficial messaging channels, all delivered via Speakap.

Rituals

Stephanie Nickens

Senior Shop Manager