Case Study: PHOENIX Group achieves seamless, efficient collaboration across 39,000 employees with Speakap

How Phoenix got almost 40,000 employees to work efficiently together

PHOENIX group, a global healthcare provider delivering medicines from manufacturing to pharmacies in 27 countries with 161 distribution centers, 2,800 pharmacies and about 39,000 employees, faced slow, fragmented communications and difficulty standardizing warehouse procedures across diverse local environments. To address this, PHOENIX group chose Speakap — a mobile-friendly, easy-to-use employee communication platform — to reach large frontline populations and speed information flow.

Using Speakap, PHOENIX group centrally structures messages while enabling local teams to act and respond, broadcasting HQ standard operating procedures and receiving immediate feedback from over 60% frontline staff. Speakap connected nearly 40,000 employees across the network, resulting in faster two-way communication, more frequent actionable feedback to stakeholders, and improved, more consistent processes across warehouses.

PHOENIX group

Romina Adler

Digital Communications Manager