Case Study: Jacobs Logistics achieves faster, safer driver communication with Speakap

How Jacobs Transport Made Communication Faster, Safer, and Easier for Drivers

Jacobs Logistics, a fast-growing transport and logistics company in Genk, Belgium, struggled to reach its 95 drivers and office staff with timely updates because most employees were constantly on the road. Before working with Speakap, communication relied on WhatsApp, paper notices, and email, which often failed to reach frontline workers quickly or consistently.

Speakap implemented its employee app as “JACAPP,” giving Jacobs Logistics a branded, multilingual internal communication platform with push notifications, digital forms, document signing, and chat. The result was stronger engagement and more efficient HR and safety processes: 85% of employees registered and actively use the app, communication became faster and more reliable, and the company reduced paperwork and unnecessary office trips, saving time and fuel.

Jacobs Logistics

‍Jill Gielen

Operations Manager