Case Study: Hotel Okura Amsterdam builds a connected workforce with Speakap

Hotel Okura Builds a Community of 300+ Employees with a Single Platform

Hotel Okura Amsterdam, a five-star hotel with more than 320 employees, struggled with fragmented internal communication across email, WhatsApp, and other channels. This created information gaps for deskless, guest-facing staff and made it harder to keep everyone aligned in real time. To solve this, the hotel turned to Speakap’s mobile-first employee communications app.

Speakap centralized communication across all hotel departments with an easy-to-use, mobile-friendly platform. The results were strong: Hotel Okura Amsterdam achieved 100% employee adoption, with 60% of users logging in daily, 95% active monthly, and an average of five logins per day. Speakap also helped speed up operational updates, improve morale, and foster a stronger sense of community through features like events and recognition.

Hotel Okura Amsterdam

Janneke Veldhoen

Human Resource Manager