Case Study: Safran achieves improved operational excellence, quality, and safety with SpeachMe

Safran improves safety and cuts support requests with Speach after creating 540 micro-trainings

Safran, a multinational aerospace and defense company, faced significant operational challenges due to high employee turnover, rapidly obsolete knowledge, and high non-quality costs. These issues disrupted production and made it difficult to retain crucial expertise. To address this, Safran turned to the vendor Speach and its video knowledge transfer solution to enhance training and knowledge retention.

Speach provided a platform for creating and sharing interactive how-to video content, which Safran used to build an entire database of micro-training modules. The solution resulted in enhanced operational excellence, improved product quality, increased safety, and widespread skills enhancement. A key measurable impact was a drastic reduction in IT support requests, as employees could now solve their own issues using the accessible knowledge base.

Safran