Case Study: Qvinci achieves 50% reduction in support load and scalable self-service onboarding with SpeachMe

Qvinci - Customer Case Study

Qvinci is a cloud-based financial data consolidation and reporting software provider serving over 10,000 customers. Their Customer Success Team was spending about an hour per onboarding call, overwhelming new users with information that was often forgotten and generating a high volume of repeat after-sales calls. To address this, Qvinci partnered with SpeachMe to implement a video-based onboarding approach.

SpeachMe enabled Qvinci to digitize onboarding by replacing lengthy calls and FAQ documents with short video “speaches” that customers can access and complete at their own pace. As a result, SpeachMe helped Qvinci cut support load by 50%, deliver far more onboardings in the same time frame, and achieve significant customer success cost and overhead savings.

Qvinci