Case Study: Airbus achieves a 76% reduction in non-quality costs with SpeachMe

Non-quality costs reduction and retirement management

Airbus, a major manufacturer, needed to rapidly upskill large numbers of workers—many of whom were newly trained or coming from non‑aviation backgrounds—while preserving retiring experts’ institutional know‑how. To solve widespread skill gaps and reduce quality issues, Airbus partnered with SpeachMe and deployed SpeachMe’s "Speaches"—short, interactive video tutorials and bite‑sized training accessible on desktop and mobile.

SpeachMe created targeted Speaches that combined manager presentations and expert-led tutorials to engage employees, enable asynchronous learning, and keep know‑how on demand. As a result, Airbus cut non‑quality costs by 76%, improved operational excellence and profitability, reduced training costs, and boosted productivity by making expert knowledge easily shareable across the workforce.

Airbus

Nadine Coedel

Head of Management Skills