Case Study: Merck digitizes training and reduces errors with SpeachMe

Merck creates 788 Speaches and cuts training waste with SpeachMe

Merck, a major pharmaceutical company, faced challenges with paper waste, training errors, and inefficient manual processes. They sought a solution to digitize their training and make it more agile and GxP compliant. To address this, Merck partnered with SpeachMe and implemented their AI SOP and training platform to capture and share internal expertise.

SpeachMe's solution involved creating a network of "Digitizers" across departments to produce compliant video tutorials, which led to a snowball effect of knowledge sharing. The results included a drastic reduction in training errors and paper waste, improved training quality, and significant time savings by replacing in-person sessions. Merck employees also gained instant on-demand access to information. SpeachMe helped Merck create 788 training videos and empowered their workforce to share expertise efficiently.

Merck