Case Study: Sabre streamlines global contract lifecycle management with Spaulding Ridge and Docusign CLM

Sabre - Customer Case Study

Sabre, a global travel technology company, needed to replace its existing legal contract lifecycle management (CLM) tools with a more efficient solution that could integrate with Salesforce and support four business units worldwide. The company wanted to consolidate contract templates, improve visibility into negotiations, and speed up the overall contracting process. Spaulding Ridge helped Sabre by consulting on a modern CLM approach using Docusign CLM with Salesforce.

Spaulding Ridge implemented a Salesforce + Docusign CLM integration that standardized hundreds of contracts, automated data population from Salesforce into contract templates, and streamlined approvals to involve only the necessary stakeholders. Sabre launched the solution in phased releases, starting with its Agency business unit and then Airline IT, with further template consolidation and workflow support; the result was a more efficient, consistent CLM process that set Sabre up to scale future enhancements with its in-house team.

Sabre