Case Study: Hitachi achieves 80–90% active participation with SpatialChat

Hitachi boosts active participation to 82–88% with SpatialChat

Hitachi, Ltd. faced the challenge of hosting a smooth and accessible online research event for its primarily Japanese-speaking participants. The key concerns were minimizing technical friction and overcoming language barriers to ensure high engagement without disruptions during their virtual session. To address this, they turned to vendor SpatialChat.

SpatialChat provided its Day Pass plan combined with live Japanese-language operational support. This solution offered real-time assistance and translation, enabling seamless interaction for both organizers and attendees. The results for Hitachi were highly successful, with 80-90% active participation, the formation of multiple discussion clusters, and significantly reduced technical friction, demonstrating the critical role of localized support in virtual events.

Hitachi, Ltd