Case Study: Pittsburgh Water modernizes SAP-Cityworks integration with Spatial DNA

Pittsburgh Water delivers SAP–Cityworks integration 60% faster with Spatial DNA

Pittsburgh Water faced the challenge of modernizing its work order and asset management system without disrupting its critical operations. Their legacy integration between SAP and Spry Mobile lacked visibility, required manual intervention, and was not built for scale. To move to the new Trimble Cityworks platform, they needed a partner to replicate core functions while building a more resilient and intelligent integration layer, which led them to Spatial DNA.

Spatial DNA implemented its managed cloud integration platform to create a real-time, bidirectional sync between SAP and Cityworks. The solution provided active monitoring, Twilio SMS integration for customer alerts, and significantly improved operational resilience. The results included a 60% faster deployment, proactive issue detection reducing downtime from days to minutes, and a 20-30% improvement in identifying unreachable customers. This modernized integration layer provided Pittsburgh Water with a scalable foundation for future projects.

Pittsburgh Water