Case Study: ESRI Professional Services Group improves GIS-based service delivery with Sparx Systems Enterprise Architect

ESRI Professional Services Group models GIS delivery for 200,000 users with Sparx Systems

ESRI Professional Services Group faced the challenge of architecting a GIS-based navigation and workforce management solution for a client while limiting project scope, meeting detailed requirements, and balancing design depth with functional and performance needs. To address this, they used Sparx Systems' Enterprise Architect as their standardized object modeling tool for its robust features, intuitive usability, and low cost.

The Sparx Systems solution enabled the team to perform rigorous requirements analysis and design using the ICONIX process. Enterprise Architect's Rich-Text Format generation was pivotal for creating design documents, and the tool supported the modeling of a robust application architecture that integrated GIS with a work order management system. This led to a successfully deployed system that improved technician productivity and flexibility, aiming to reduce travel time, automate support work, and increase customer satisfaction at a decreased delivery cost.

ESRI Professional Services Group