Case Study: Aggreko eliminates paperwork bottlenecks with Spartan Solutions' PHALANX

Aggreko streamlines 90 service centres with Spartan Solutions

Aggreko, a company operating a hub and call center model, faced significant paperwork bottlenecks and processing errors after implementing a new ERP system. This backlog was causing delays in handling equipment orders and customer returns, which was not aligned with their goal of lean operations. To address this challenge, Aggreko turned to Spartan Solutions to leverage their PHALANX Asset Performance Management system.

Spartan Solutions implemented the PHALANX system to eliminate all unnecessary paperwork and establish wireless, real-time communication between Aggreko's call centers, service centers, and the ERP system. The solution provided mobile devices to equipment pickers, ensuring order information was relayed instantly and accurately. As a result, Spartan Solutions immediately eliminated the processing delays and errors, increased contract profitability through accurate data capture, and now supports real-time operations for approximately 90 service centers across Europe and North America.

Aggreko