Case Study: Aggreko improves operational efficiency and customer service with Spartan Solutions PHALANX

Aggreko - Customer Case Study

Aggreko, a global provider of power, temperature control, and oil-free compressed air services, was struggling with a growing backlog of paperwork after introducing a new ERP system. The delays and manual errors were affecting equipment orders and customer returns across its hub-and-spoke service centre model, so Aggreko turned to Spartan Solutions and its PHALANX platform for help.

Spartan Solutions implemented PHALANX to remove unnecessary paperwork and connect service centres with call centre hubs in real time. The solution provided wireless, ERP-linked updates through mobile devices, improving equipment visibility, reducing delays and errors, and increasing depot and back-office productivity; it also helped boost contract profitability by capturing billable information more accurately.

Aggreko

Tom Armstrong

Chief Information Officer