Case Study: MED-EL achieves 50% operational efficiency gains and greater data visibility with Sparta Systems' TrackWise

MED-EL Opens Up a World of Sound Using TrackWise

MED-EL, a global medical device company that develops cochlear implant systems, needed a more efficient way to manage quality and regulatory data across 28 subsidiaries. Its paper-based processes and homegrown databases made complaint tracking, trending and timely access to up‑to‑date information difficult, driving administrative costs and limiting visibility for management.

MED-EL implemented Sparta Systems’ TrackWise and enhanced Crystal Reports to deliver dashboards, predefined templates and advanced search capability. The centralized, automated process harmonized reporting and audit trails, improved collaboration and data accuracy, and boosted operational efficiency by about 50%, enabling faster issue identification and better decision‑making.

MED-EL