Case Study: Gulf Coast Regional Blood Center achieves faster incident resolution and stronger compliance with Sparta Systems' TrackWise

Gulf Coast Regional Blood Center Reduces Incident Management Turnaround Time with TrackWise

Gulf Coast Regional Blood Center, a Houston-based nonprofit and the sixth-largest community blood bank in the U.S. with about 700 employees serving 170 hospitals, relied on a homegrown, paper-based incident management process that was slow and prone to lost or duplicate files, lacked a reliable audit trail, and produced incident-query turnaround times that could stretch from weeks to months.

The Blood Center implemented Sparta Systems’ TrackWise — a user-friendly, low-maintenance quality management system with strong reporting and audit-trail capabilities and vendor support — and fully automated incident handling. As a result, average incident completion dropped to about 20 days with delinquencies under 5%, departments can run customized tracking and trending, audit compliance improved, collaboration increased, and massive paper use was eliminated.

Gulf Coast Regional Blood Center

Karen Wooten-Miller

Quality Assurance Compliance Manager