Case Study: Ferring Pharmaceuticals achieves centralized, scalable quality management and faster complaint resolution with Sparta Systems' TrackWise

Ferring Pharmaceuticals and Sparta Systems: A Decade of Quality Innovation

Ferring Pharmaceuticals, a Switzerland‑based, research‑driven biopharmaceutical company with over 4,000 employees and operations in more than 70 countries, faced an urgent need to modernize its computer system inventory and quality management as it rapidly expanded. Relying on spreadsheets and paper files made it difficult to spot trends, manage multi‑site processes or meet regulatory requirements—most notably 21 CFR Part 11—so Ferring sought a centralized, automated solution to support global compliance and growth.

Ferring selected Sparta Systems’ TrackWise for its scalability and configurability, implementing an inventory module in 2002 and expanding to CAPA, complaint handling and other quality processes thereafter. Today TrackWise is used by 800+ employees across manufacturing, development and commercial sites, providing a centralized platform that delivers faster complaint turnaround, improved global collaboration, deeper sales and marketing insight and stronger audit readiness with a reliable, traceable quality data repository.

Ferring Pharmaceuticals

Flemming Simonsen

Global Quality Assurance Director