Case Study: DSM Nutritional Products achieves global visibility and streamlined quality management with Sparta Systems' TrackWise

DSM Chooses TrackWise EQMS to Increase Visibility and Quality Transparency Across the Enterprise

DSM Nutritional Products, a global leader in vitamins, carotenoids and other fine chemicals serving feed, food, pharmaceutical and personal care industries, needed to standardize quality across a rapidly growing, acquisition-driven business (over €2.8B in recent acquisitions). With more than 23,500 employees and €9.1B in sales, DSM sought a single, enterprise quality management system to globalize, automate and provide visibility into quality processes and ensure consistent customer-facing quality across all sites.

DSM implemented Sparta Systems’ TrackWise for its scalability and configurability, rolling out 17 core processes on one platform across 86 sites with more than 1,800 users. The system increased transparency and cross-site collaboration, enabled faster escalation and resolution of quality issues, supported evidence-based continuous improvement, and helped reinforce DSM’s global quality brand while driving improved customer satisfaction and revenue.

DSM Nutritional Products

Stephen Heck

Director of Quality Management