Case Study: Delhaize Group achieves enterprise quality transparency and improved private-label performance with Sparta Systems' TrackWise EQMS

Delhaize Group Chooses TrackWise EQMS as its Quality Transparency and Control Solution

Delhaize Group, a global consumer-products retailer with over EUR 22.7 billion in revenue, 158,000 employees and operations in 11 countries, needed to move from reactive food-safety checks to a strategic quality program that would support its goal of growing private labels to 40% of assortment and over 50% of sales. The company required an enterprise-quality system to provide supply-chain visibility, compliance reporting and consistent product specifications across thousands of private-label SKUs and hundreds of stores.

Delhaize implemented Sparta Systems’ TrackWise EQMS—covering audits, complaints, recalls, deviations, training and related modules—to create transparency on material origin and composition, enforce on-time, complete product specifications and build a culture of accountability. Combined with lab analyses, reinforced reception controls and sensory benchmarking, the solution improved product quality and supported brand positioning; Delhaize reported second-quarter net profits 20% ahead of market forecast.

Delhaize Group

Pierre-Oliver Beckers

CEO