Case Study: SGS Life Sciences achieves a global digital QMS transformation and eliminates 25,000 paper records with Sparta Systems' TrackWise Digital

Creating a Global Transformation with TrackWise Digital

SGS Group’s Life Sciences division—a global testing and laboratory network within a 94,000-employee inspection, verification, testing, and certification firm—faced a heavy, document-centric quality environment across 17 labs. More than 25,000 SOPs, forms, and reports created transcription risk, slowed workflows, and conflicted with sustainability and regulatory expectations; the OneVision program set out to digitize LIMS, add ELN/LES capabilities, and move QMS/DMS/TMS processes to automated electronic workflows.

SGS chose Sparta’s TrackWise Digital on Salesforce, using a QuickStart deployment and preconfigured process accelerators to limit customization and accelerate rollout (Chicago live in 3 months, 11 additional sites by year-end 2019). The cloud QMS eliminated thousands of paper records, shortened quality-event cycle times, enabled live KPI dashboards and easier virtual audits during COVID-19, improved cross-site collaboration and CAPA responsiveness, and set the foundation for a global, centralized digital quality ecosystem with DMS/TMS rollouts planned next.

SGS Life Sciences

Gary Chambers

Global Head of Life Sciences