Case Study: Coloplast achieves centralized, automated global quality management with Sparta Systems' TrackWise

Coloplast Realizes New Efficiencies in Automated Global Customer Complaint Processes with TrackWise

Coloplast, a Denmark‑based global leader in intimate healthcare with more than 7,000 employees and operations in over 30 countries, faced a growing challenge: its 15‑year‑old Lotus Notes quality management system could not share data across locations or meet evolving regulatory and internal demands. The company needed a centralized, automated QMS to standardize multinational processes—starting with customer complaint handling—to improve collaboration, compliance and scalability.

Coloplast selected Sparta Systems’ TrackWise and, over two to three years, migrated all quality processes beginning with customer complaints, using a rapidly configured prototype to accelerate adoption. Today TrackWise links Coloplast’s global network, supports 50+ customer care consultants, streamlines complaint management, provides a reliable audit trail and delivers real‑time access to consolidated data—improving performance, readiness for auditors and cross‑location collaboration.

Coloplast

Asger Dahlgaard

Director of quality process development