Case Study: Bucher Emhart Glass achieves global quality visibility and streamlined processes with Sparta Systems' TrackWise

Bucher Emhart Glass Chooses TrackWise

Bucher Emhart Glass, a global manufacturer of container glass machinery with sites in Europe, the U.S., and Asia, needed to make quality part of daily operations and improve transparency across locations. Their legacy complaint and quality-tracking methods couldn’t support standardized processes or clear communication of issues, leading to duplicated systems and ad-hoc problem handling.

They implemented Sparta Systems’ TrackWise EQMS and TrackWise Analytics in under 12 months to centralize and standardize processes (complaints, CAPA, deviations, returns, investigations, audits, etc.). The rollout now runs nine quality processes across 12 locations, eliminated seven legacy systems, and delivered measurable user benefits: over 80% of users reported clearer responsibilities and status visibility, 73% said tracking improved, and the company reduced reporting effort, lowered costs, and increased efficiency and customer satisfaction.

Bucher Emhart Glass

David Brown

Director of Global Quality and Health & Safety