Case Study: a leading insurance and financial services company achieves 95% faster payroll processing with Sparq

Leading Insurance and Financial Services Company cuts payroll upload time by 95% with Sparq

A leading insurance and financial services company was facing significant customer attrition in its 401(k) plan business due to a slow and confusing employer payroll portal. The vendor, Sparq, was engaged to address this challenge. The legacy system resulted in payroll file uploads taking over 20 minutes and generated roughly 250 support calls per week, directly driving clients away.

Sparq redesigned the end-to-end payroll submission experience, replacing a third-party dependency with a faster, client-controlled workflow. The solution included overhauling the file ingestion, validation logic, error handling, and UI. This modernization effort by Sparq resulted in a 95% reduction in upload time, an 80% drop in support calls, and enabled a 10% net-new customer growth the following year.