Case Study: Human Genome Sciences boosts SAP productivity with Sparq support

Leading Biotech Company Increases Productivity with SAP Support

Human Genome Sciences, Inc. (HGS) faced the challenge of supporting its growing SAP system and user base in a cost-effective manner. To address this, HGS partnered with vendor Sparq (referred to as Rural Sourcing in the case study) for SAP support and maintenance services.

Sparq implemented a support model that included dedicated BASIS and ABAP assistance, along with full-time functional support for key SAP modules. This solution allowed HGS to reallocate its internal staff to focus on strategic, long-term enhancements rather than day-to-day maintenance. As a result, HGS gained greater insight into its system issues, improved its processes, and was able to control IT headcount despite significant company growth, thanks to the supplemental assistance provided by Sparq.

Human Genome Sciences, Inc.