Case Study: Polycultural Immigrant and Community Services achieves streamlined operations, faster payroll and real-time budgeting with Sparkrock

Polycultural Immigrant and Community Services - Customer Case Study

Polycultural Immigrant and Community Services, a GTA settlement organization serving over 11,000 people annually with a $10M operational budget and 118+ staff, needed to modernize internal processes to better deliver newcomer orientation, language, employment and family supports. Before partnering with Sparkrock, Polycultural struggled with disconnected Finance and HR systems, manual timesheets across five locations, double data entry, and limited visibility into program performance — problems that ate staff time and threatened funding stability.

Polycultural implemented Sparkrock’s Finance and Workforce Management solutions to integrate finance and HR, streamline payroll and reporting, and gain real-time budget insight. As a result, their chart of accounts shrank from 42 pages to 2, payroll processing time dropped to one-third, manual timesheet burdens were eliminated, and they now track KPIs and budgets in real time to avoid “March Madness.” Sparkrock’s solution increased transparency and operational efficiency, freeing resources to expand programs and helping Polycultural become one of the top three settlement organizations in the region.

Polycultural Immigrant and Community Services

Marwan Ismail

Executive Director