SparkCentral

Sparkcentral (formerly TwitSpark) is an easy-to-use platform that allows teams within larger enterprises to efficiently followup on customer service and engagement over Twitter and Facebook. Bringing social CRM to the next level involving high volume engagement, crisis management, and automated prioritization… Sparkcentral indeed the fastest way to respond to your customers.

Case Studies

Showing 6 SparkCentral Customer Success Stories

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How Discover Aligned Customer Service and Marketing on Social

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DreamHost Improves Response Times and Makes Social a Full-Service Digital Support Channel with Sparkcentral

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How Emirates reduced social response times by 90% and tripled outbound volume

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JetBlue is a US-based airline that was founded in 2000 with the mission of bringing humanity back to air travel

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Sunrun Makes Social A Full-Resolution Service Channel With Sparkcentral

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How WestJet became the first Canadian business to provide 24-hour a day customer service on social media in 2016

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