Case Study: Tokio Marine Asia achieves a successful remote work transition with Sparkbay

How Tokio Marine successfully transitioned to remote work with Sparkbay

Tokio Marine Asia, a large insurance group with over 1,100 employees, faced the challenge of maintaining employee connection and support during its abrupt transition to remote work at the start of the COVID-19 pandemic. The company needed to understand how its workforce was feeling in order to identify the best ways to support them effectively and needed a trusted, structured way to gather this feedback. They turned to Sparkbay's employee engagement surveys to address this.

Using Sparkbay, Tokio Marine Asia implemented a customized "transition to remote" survey, which achieved a high 74% response rate. The solution provided clear, data-driven insights that identified key areas of success and concern, such as remote autonomy and workload challenges. This enabled the company to make strategic decisions, including formalizing a hybrid work model, which demonstrated to employees that their feedback was being heard and acted upon. Sparkbay provided the ongoing data necessary for the company to strategically evolve its employee support and talent management efforts.

Tokio Marine Group