Case Study: North American Risk Services reduces turnover with Sparkbay

How NARS reduced turnover by 10% with Sparkbay

North American Risk Services (NARS), a third-party claims administrator with over 400 employees, faced the critical challenge of retaining key talent, especially during high-volume periods like the hurricane season. They needed a tool to better understand employee sentiment and identify areas for improvement to prevent turnover. They partnered with Sparkbay to implement its employee engagement platform.

Using Sparkbay, NARS gained real-time insights into employee feedback, empowering their leaders and managers to take targeted actions. This evidence-based approach allowed them to implement initiatives like improved communication and career progression conversations. As a result, Sparkbay helped NARS reduce overall company turnover by 10% and achieve significant increases in employee engagement metrics, including an 18% rise in autonomy.

North American Risk Services