Case Study: Dessercom improves employee well-being and engagement with Sparkbay

How Dessercom makes employee well-being a priority

Dessercom, a Quebec-based leader in emergency medical transport with over 1,000 employees, faced the challenge of supporting its team members' well-being and maintaining alignment during the pandemic and a labor shortage. The company needed a way to quickly understand employee sentiment to identify opportunities for improvement. To address this, they turned to the employee engagement platform from Sparkbay.

Using Sparkbay, Dessercom’s leadership gained access to real-time engagement data and feedback before visiting ambulance stations, allowing for personalized and credible communications. This created a snowball effect where managers also began using the data to guide their actions. The solution from Sparkbay enabled the company to better understand recognition expectations and target concrete actions, with the goal of improving the employee experience and becoming a better employer.

Dessercom

Marie Rodrigue

Senior Director of HR