Case Study: Bank of Idaho achieves greater efficiency and more SBA leads with SPARK

Quick implementation and efficient processes make SPARK the best choice for this growing community bank

Bank of Idaho, a tech-forward community bank serving SBA clients, was struggling with manual processes and disjointed operations across email inboxes, platforms, and databases. During the pandemic in October 2020, the bank needed a single platform to help meet rising client demand and improve service efficiency.

SPARK implemented its platform for Bank of Idaho in just four weeks, marking SPARK’s fastest-ever implementation. The solution added automation, customization, and a lead widget on the bank’s website, helping drive greater operational consistency, more leads, and enough efficiency for Bank of Idaho to hire additional SBA specialists.

Bank of Idaho

Jeff Newgard

President/CEO