Case Study: SeatGeek achieves faster hiring and maintains an awesome candidate experience with Spark Hire

How SeatGeek Hires Faster and Maintains an Awesome Candidate Experience With Spark Hire Video Interviews

SeatGeek, a mobile-first ticketing marketplace founded in 2009 (200–500 employees), needed a faster, more efficient way to screen candidates for Customer Experience roles without sacrificing the candidate experience. Their previous process relied on 30-minute phone screens that were time-intensive for recruiters and hiring managers and limited how many applicants they could consider.

They implemented Spark Hire one-way video interviews (integrated with Greenhouse), using personalized welcome content and clear, non-conversational questions. Setup was quick and the team adopted it readily. In 10 months they hired 40 people via one-way interviews, made their first Spark Hire hire in 23 days (3 days faster than before), saved significant screening time, expanded the candidate pool, and benefited from flexible candidate scheduling and easier review (pause/rewind) for more thorough assessment.

SeatGeek

Elizabeth Turner

Recruiting Coordinator