Case Study: Redstone Federal Credit Union achieves significant time savings and improved candidate experience with Spark Hire

How Redstone Federal Credit Union Saves Tons Of Time and Improves Their Candidate Experience With Video Interviews

Redstone Federal Credit Union, a $4+ billion institution serving over 380,000 members across 24 branches in the Tennessee Valley, faced persistent hiring bottlenecks for high‑volume roles like Tellers and Call Center staff. Coordinating phone screens and in‑person first interviews was time‑consuming, costly (including unnecessary long‑distance travel), and slowed down the hiring pipeline.

Redstone implemented Spark Hire’s one‑way video interviews to replace their phone screen and first face‑to‑face interview, allowing candidates to record responses on their own time and hiring managers to review asynchronously. The change was easy to adopt, improved the candidate experience, enabled team collaboration on reviews, and saved significant time—teams can now review multiple video interviews in the time it once took to conduct a single in‑person screening.

Redstone Federal Credit Union

Jennifer K. McDougal

Manager of Workforce Planning & Employee Relations