Case Study: Empower Federal Credit Union achieves faster hiring and reduced turnover with Spark Hire

How Empower Federal Credit Union Reduced Their Time to Hire With Spark Hire Video Interviews

Empower Federal Credit Union, a full-service financial institution serving central New York with roughly 201–500 employees, faced slow, inconsistent hiring processes and high phone-tag from phone screens while recruiting across 29 locations. Their goals were to reduce time-to-hire, gain better candidate insight earlier, and lower turnover by making more informed hiring decisions.

They implemented Spark Hire one-way video interviews to replace phone screens—an intuitive, affordable, and customizable solution that was easy to adopt with strong customer support. The platform let recruiters screen more candidates, share interviews with hiring managers statewide, eliminate phone tag, and give candidates a flexible way to showcase themselves, resulting in faster hires, reduced turnover, and time savings for the hiring team.

Empower Federal Credit Union

Jessica Procopio

Recruiter