Case Study: CO-OP Financial Services streamlines interviewing of thousands of candidates with Spark Hire

How CO-OP Financial Services Interviews Thousands of Candidates With Spark Hire Video Interviews

CO-OP Financial Services, a technology and payments partner for credit unions, needed a better way to handle the repeatable initial interviews required for hiring dozens of call center employees each month. Their team was spending large amounts of time on 30-minute phone screenings (including bilingual interviews) and wanted a simpler, more scalable solution.

They implemented Spark Hire for one-way and live video interviews, integrated it with their ATS with help from an integration specialist, and used the scheduler and analytics to streamline screening. The result: dramatic time savings on scheduling and phone tag, better insight into candidate drop-off points, stronger resume screening through video responses, and broad team buy-in.

Co-op Financial Services

Jake McEntee

Recruiter