Case Study: Chick-fil-A Polaris Fashion Place achieves hundreds of hiring hours saved and improved retention with Spark Hire

How Chick-fil-A Polaris Fashion Place Saves Hundreds of Hours Each Year With Spark Hire Video Interviews

Chick‑fil‑A Polaris Fashion Place, a family‑owned Chick‑fil‑A franchise serving northwestern Central Ohio, needed a better way to screen high volumes of applicants. Director of People Maria Mallare wanted to eliminate time‑consuming, unreliable phone screens and sought an affordable, customizable, mobile‑friendly solution to identify the right candidates more efficiently.

They adopted Spark Hire one‑way video interviews, which was quick to set up and supported by proactive customer success. Automating the screening step saved about 8.33 hours per week (hundreds of hours per year), improved retention (candidates who complete a video interview are 30% more likely to stay past 90 days), enhanced candidate evaluation and experience, and proved cost‑effective for the small franchise.

Chick-fil-A

Maria Mallare

Director of People