Case Study: Health Plan Markets achieves 3x YoY production growth with Spark

Health Plan Markets - Customer Case Study

The customer, Health Plan Markets, a Medicare brokerage based in Orlando, FL, partnered with the vendor Spark to scale their operations and ensure their agents could deliver a superior service experience to their clients.

By implementing Spark's services, which notably included a robust member services capability for handling appointments and issue resolution, Health Plan Markets achieved a threefold year-over-year growth in production. This solution from Spark saved agents significant time and was instrumental in supporting the customer's 477 agents, contributing directly to their rapid scaling objectives.

Health Plan Markets

Justin Jacobs

Health Plan Markets