Case Study: The HOP expands regional mobility and boosts ridership with Spare

The Hop boosts on-time performance to 92% with Spare

The Hop, a regional public transit system operated by the Hill Country Transit District in Central Texas, faced challenges with its outdated fixed-route network. The system was inefficient and provided limited access for rural residents, commuters, and students, making travel to jobs, healthcare, and education cumbersome. To address this, The Hop partnered with Spare to transition to a modern, on-demand microtransit solution.

Spare implemented its platform and the Spare One app to power a new multimodal, on-demand microtransit service. This solution integrated various transit options, including door-to-door microtransit, regional commuter routes, and Uber partnerships, into a single, seamless experience. The results were significant, with ridership soaring to 46,000 boardings in a single month and a 92% on-time performance rate. The service also achieved a 96% rider satisfaction rating, greatly expanding affordable and reliable mobility access across the four-county region for Spare.

The Hop