Case Study: SouthWest Transit improves suburban mobility with Spare

SouthWest Transit cuts passenger-kilometer costs by 20% with Spare

SouthWest Transit, a provider in Eden Prairie, MN, faced challenges serving a large suburban area due to urban sprawl and fluctuating demand. Their previous software limited scalability with manual ride-matching, complicating driver scheduling and making it difficult to connect riders to transit hubs and medical facilities. They partnered with Spare to implement a dynamic microtransit platform to address these issues.

Spare provided a flexible software platform that enabled automatic ride matching and dynamic routing for SouthWest Transit's SW Prime service. The solution included custom features and later a dedicated non-emergency medical transportation service. As a result of working with Spare, the agency reduced the cost per passenger-kilometer by 21%, decreased waiting times by 13%, and saw ridership grow to over 12,000 monthly boardings with a high pooling ratio.

SouthWest Transit