Case Study: CapMetro streamlines ADA-paratransit eligibility with Spare

CapMetro streamlines ADA eligibility in 21 days with Spare

CapMetro, a public transit provider in Austin, faced challenges in managing its ADA-paratransit eligibility process. The agency struggled to balance a people-centric approach with strict federal regulations while navigating disparate systems and inefficient manual, paper-based workflows. To address this, they partnered with vendor Spare and implemented its eligibility software.

Spare's solution introduced digital workflows to automate and simplify the application process, ensuring compliance with mandated timelines and integrating with dispatch. The results included greater efficiency, improved transparency for applicants, and an easier application process. CapMetro successfully streamlined its eligibility workflows and enhanced the overall rider experience with Spare.

CapMetro