Case Study: CapMetro improves paratransit reliability and efficiency with Spare

CapMetro improves paratransit reliability with Spare, cutting unscheduled driver stops 25.9%

CapMetro, a public transit agency in Austin, Texas, faced challenges with the reliability and visibility of its MetroAccess paratransit service. Their previous system offered limited insight into live operations and driver practices, creating inefficiencies and a strained rider experience. To modernize its operations, CapMetro partnered with the vendor Spare to implement its dynamic scheduling and dispatching platform.

The solution was co-created with Spare, involving joint workshops that produced tools like the real-time monitoring Watch List. This provided dispatchers with immediate visibility into operational irregularities. The partnership resulted in significant improvements, including a 95% on-time performance rate, a 25.9% reduction in unscheduled driver stops, and a 68.6% decrease in stop durations. Spare also helped CapMetro increase digital rider adoption to 12.6%, reducing call center strain.

CapMetro