Case Study: CapMetro improves ADA paratransit on-time performance with Spare

CapMetro hits over 92% on-time performance with Spare

CapMetro, the public transit provider in Austin, Texas, faced challenges with its outdated ADA paratransit service, which relied on a manual dispatching and routing system that was over 20 years old. This led to inefficiencies and difficulties meeting evolving ADA requirements. To modernize its service, CapMetro selected Spare and its paratransit platform after a competitive procurement process.

Spare implemented a cloud-based solution featuring real-time optimization algorithms, automated dispatch, and a digital eligibility process. This resulted in an on-time performance rate exceeding 92% in the first month, a significant improvement from the previous 88%. The solution also enhanced the experience for riders, dispatchers, and drivers, providing greater autonomy, visibility, and reduced stress.

CapMetro