Case Study: ThinkSurgical achieves FDA-compliant field service scaling with SPAR Solutions and Salesforce

ThinkSurgical streamlines FDA-compliant field service with SPAR Solutions and 15 price books

ThinkSurgical, a leading innovator in robotic systems for orthopedic surgeries, faced significant challenges in scaling its field service operations for FDA-compliant medical devices. Their manual processes, reliant on spreadsheets and paper forms, caused scheduling errors, data gaps, and compliance risks. To address this, they partnered with SPAR Solutions to implement a Salesforce Service Cloud and Field Service solution.

SPAR Solutions architected a centralized platform that provided real-time dispatch, mobile logging for technicians, and integrated asset management. This solution eliminated manual tracking, optimized scheduling to reduce travel and overtime, and produced complete, audit-ready service records. The implementation by SPAR Solutions gave ThinkSurgical a scalable service model capable of handling rapid growth without adding headcount, all while maintaining strict FDA compliance.

ThinkSurgical