Case Study: NREP achieves stronger community engagement and streamlined resident operations with Spaceflow

NREP boosts resident engagement with Spaceflow, with 80% monthly app activity

NREP, a real estate firm with a portfolio of 8 million sqm, faced the challenge of digitalizing the customer journey and optimizing daily operations for its build-to-rent brand, Juli Living. The goal was to meet the real needs of residents through a tech-enabled, hassle-free lifestyle while upholding a commitment to community and decarbonization. To address this, NREP partnered with vendor Spaceflow to implement its tenant experience platform and a white label resident app.

Spaceflow's solution provided a dedicated app for residents of the UN17 Village, which fostered community through event calendars, a newsfeed, and interest-based channels. It streamlined operations via self-service bookings for amenities and services, and it supported ESG efforts with utility consumption tracking. The results were highly measurable: over 45 events were organized in 7 months, more than 80% of residents were active in the app monthly, and over 500 hours of amenities were booked by residents in just six months, saving operational time and increasing resident engagement.

NREP