Case Study: Southern Oregon Goodwill achieves automated collaboration and a streamlined help desk with SP Marketplace (SP Business Suite)

Southern Oregon Goodwill Industries Uses SP Business Suite on Office 365 for Automation and Collaboration

Southern Oregon Goodwill Industries, a Medford, Oregon nonprofit with more than 300 employees serving over 3,000 clients, faced fragmented, email-based workflows and disconnected HR, IT, payroll and facilities systems. IT Director Robert Rosas moved the organization to Microsoft Office 365 and selected SP Marketplace’s SP Business Suite to replace email-based processes, consolidate disparate systems, and provide a centralized way to assign and track tickets and collaborate across departments.

SP Marketplace implemented SP Business Suite on Office 365—deploying IT Help Desk, an Intranet Portal, Project Tracker, a Facilities module and the MyIT user portal—to automate ticket workflows, centralize communication, and give employees visibility into case status and ownership. The result was strong end-user adoption of the SP Marketplace portals, streamlined collaboration between IT and other departments, faster case tracking and improved service delivery to clients.

Southern Oregon Goodwill

Robert Rosas

IT Director